Rubbish Removal Bromley Privacy Policy

This Privacy Policy explains how Rubbish Removal Bromley collects, uses, stores and protects your personal data when you use our rubbish removal and related services. It applies to all Rubbish Removal Bromley customers and prospective customers in the Bromley area, including individuals, households, landlords, managing agents and business clients.

We are committed to complying with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018. We only process personal data in a lawful, fair and transparent manner and only for specified, explicit and legitimate purposes.

Who We Are And How To Contact Us

Rubbish Removal Bromley is a waste collection and clearance service provider operating in the Bromley area. For data protection purposes, we are the data controller in respect of the personal data described in this Privacy Policy.

If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise your data protection rights, you can contact us using the contact details published on our main service information and booking materials. Please mark any data protection queries as Privacy Enquiry so that we can handle them promptly.

Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with us and the services you request. This may include:

Identification and contact details: name, address, email address, telephone number, business name and contact details for business customers.

Service and booking information: details of the service requested, property access notes, preferred dates and times, photographs you choose to provide to describe the waste or location, and records of any special instructions.

Billing and payment information: billing address, payment status, amounts paid, and transaction references. Where you pay by card or other electronic means through a payment provider, we receive limited information necessary to confirm payment and do not store your full card details.

Communication records: copies of emails, messages, and notes of telephone calls or in person conversations relating to quotes, bookings, complaints, enquiries and feedback.

Technical data: limited technical information such as the pages you visit on our website, the date and time of visits, and the approximate location of your device based on IP address. This is used for security, performance and service improvement purposes.

Marketing preferences: your preferences in receiving marketing communications from us and your communication channel preferences.

How We Collect Your Data

We may collect personal data directly from you when you contact us by telephone, email, online form, text message or via our social media channels, when you request a quote, make a booking or provide feedback.

We may also receive information about you from third parties, for example from letting agents, landlords or business partners who arrange services on your behalf, or from payment service providers that confirm if a payment has been completed or declined.

Lawful Bases For Processing Your Data

We only process your personal data where we have a lawful basis under data protection law. Depending on the context, we rely on the following lawful bases:

Performance of a contract: to provide our rubbish removal services, process bookings, collect and deliver waste, manage payments, send booking confirmations and keep you informed about your service.

Compliance with legal obligations: to comply with waste management, tax, accounting and other regulatory requirements, to keep appropriate business records and to cooperate with competent authorities when legally required.

Legitimate interests: to manage and improve our business, handle enquiries and complaints, protect our staff and property, prevent fraud and misuse of our services, and to send limited service related marketing to existing customers where permitted by law. We carefully balance our interests with your rights and freedoms.

Consent: for certain types of optional marketing communications or the use of particular tracking technologies that are not strictly necessary. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage our services: handling enquiries, providing quotes, scheduling and delivering rubbish removal and related services, and coordinating with you about access and timing.

To process payments and invoicing: issuing invoices, confirming payments, handling refunds where applicable and keeping appropriate financial records.

To communicate with you: sending service confirmations, reminders, updates about bookings, responses to enquiries and notifications about any changes to this Privacy Policy or our terms of service.

To manage our business: monitoring usage of our website and services, improving our processes, training our staff and ensuring that we deliver a reliable and safe service.

To comply with legal and regulatory requirements: maintaining records of the waste collections we perform, cooperating with regulators and law enforcement where required, and meeting our tax and accounting obligations.

To send marketing communications: sending information about similar services or special offers to existing customers in line with applicable law. You can opt out of marketing communications at any time.

Data Processors And Third Parties

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These service providers only process your data under our instructions and for the purposes set out in this Privacy Policy. They are required to keep your data secure and to comply with data protection law.

Examples of such processors include:

Payment service providers that process card or online payments on our behalf.

IT and hosting providers that support our website, email and data storage systems.

Communication service providers that help us send emails, text messages or service notifications.

Professional advisers such as accountants who assist us with our legal and regulatory obligations.

We may also share personal data where necessary with competent authorities such as law enforcement, local councils or regulators when required by law, or to protect our legal rights or the rights of others.

We do not sell your personal data to third parties.

Data Retention

We keep your personal data only for as long as is necessary for the purposes for which it was collected, and to meet any legal, accounting or reporting requirements.

In general, we retain service and billing records for a period required by tax and accounting rules after the end of the relevant financial year. Enquiry records and routine communications may be kept for a shorter period where they are no longer needed for ongoing customer relationships or dispute handling.

When personal data is no longer required, we take reasonable steps to delete it or anonymise it so that you can no longer be identified.

Data Security

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include restricting access to personal data to those employees and processors who need it to perform their duties, using secure systems and maintaining appropriate physical and digital safeguards.

While we strive to protect your personal data, no method of transmission or storage is completely secure. You are responsible for keeping any communication channels you use to contact us secure, such as your email account or telephone device.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These include:

Right of access: you can request confirmation that we process your personal data and receive a copy of the data we hold about you.

Right to rectification: you can ask us to correct any inaccurate or incomplete personal data.

Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to keep it.

Right to restriction of processing: you can request that we limit the way we use your data in certain situations, for example while we are reviewing a request for correction.

Right to data portability: where our processing is based on consent or the performance of a contract and carried out by automated means, you can ask to receive your data in a structured, commonly used and machine readable format and request that we transfer it to another controller where technically feasible.

Right to object: you can object to our processing of your personal data where it is based on legitimate interests, including profiling based on those interests. You always have the right to object to direct marketing.

Right to withdraw consent: where we rely on your consent to process your personal data, you can withdraw that consent at any time, without affecting the lawfulness of processing that took place before the withdrawal.

If you wish to exercise any of these rights, please contact us using the contact details provided in this Privacy Policy. We may need to verify your identity before fulfilling your request.

Complaints And Supervisory Authority

If you are concerned about how we handle your personal data, please contact us in the first instance so that we can try to resolve your concerns. You also have the right to lodge a complaint with the UK data protection supervisory authority, the Information Commissioner's Office, if you believe that your data protection rights have been infringed.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. The updated policy will apply from the date it is published. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your personal data.

This Privacy Policy applies to all Rubbish Removal Bromley customers and prospective customers in the Bromley area who use or enquire about our services.